Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Inquiry Reply Guarantee

  • Our crew of technicians will do their best to answer to your support requests in about 1 hour. If, however, the issue you have stumbled upon calls for the assistance of the Administrators’ =Department,= we’ll send the ticket to the person in charge and will submit a reply to notify you.

  • Top quality support service
  • Expert Tech Assist Service

  • We will be online for you 24/7 to offer assistance and technical support and to help you with any trouble that you might encounter as you are supervising your virtual server. We’ll support you with all pre–installed applications, like your Operating System, server admin panel (with regards to the VPS type) and the Website Control Panel made 100% by us.

  • Intuitive help center
  • A Descriptive Help Zone

  • Each section of the Website Control Panel that is provided cost–free with your VPS provides you with an included knowledge base. One can find a collection of descriptive how–to articles and an array of step by step video classes that illustrate all the important site administration jobs. You can obtain them by simply clicking the Help or Video buttons in the right part of each Control Panel section.