1 hour ticket response
We are devoted to offering a fast and appropriate answer to each client support ticket submitted by a user. Our accomplished customer support team members will examine your request and will think of the best solution. We offer a 1–hour response time guarantee for all customer support tickets. In fact, the average helpdesk ticket response time has proven to be 20 minutes.
A First–Class Client Support Service
Our support staff members have considerable experience in the Linux shared website hosting service business and are trained enough to provide a swift answer to your problem. If, however, the case at hand is not within the competence of a technician, the helpdesk ticket will be sent to a developer or administrator for further assistance.
A User–Friendly Help Center
In the Website Control Panel you’ll find an easy–to–browse Help section where you can find quick suggestions on how to use our hosting services. You can get the answers to your inquiries in the F.A.Q. section, find more details in the web hosting account management articles or check out our instructional video tutorials.