Support Channels

  • 1 hour ticket response time
  • A 1–Hour Response Guarantee

  • Every single help request you submit to us will be replied to within maximum 60 min. If your trouble ticket or email needs additional assistance from a system administrator, we will without delay forward it and leave a comment to notify you that your matter is being worked on. If you make use of the Optional Admin Services package, any of the services included there will be executed at a time that is convenient for you.

  • Top quality support service
  • An Excellent Client Care Service

  • We’ll be at your disposal 24x7 to respond to any enquiries that you may have related to our Website Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need help handling server admin tasks, take a look at our Optional Admin Services package, which includes backup space, Operating System updates every week, server monitoring and rebooting procedures, plus installation and troubleshooting services.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Our Website Control Panel has been preinstalled for every dedicated server. Among its characteristics is a very handy integrated knowledge base that will walk you step by step on everything that you can do. The majority of instructional articles have video versions that demonstrate all the actions that you can carry out in a very illustrative manner. You can find the help articles and the video tutorials in the upper right corner of each section of the hosting Website Control Panel.