Despite the fact that this is not the most importantfactor in order to identify a reliable shared website hosting provider from a bad one or a reseller from an actual supplier, the option to call and communicate with a live person is a sign that you are not working with a one-person service provider and that you can reach someone any time you need help. The phone support for hosting services may vary from general to dedicated, thus the problems which can be resolved through a phone call differ based on the specific supplier. In most cases, these matters are more basic and include billing or 1st level technical issues since more complex matters generally need a support ticket where both you and the sysadmins can track what's going on with a given situation. Still, having the option to call your provider can save you lots of time and efforts for the countless small things that may eventually show up when you manage your web hosting account.

Phone Support in Shared Website Hosting

Because we have live phone support 14 hours per day, you have the option to call us and speak with our customer support agents to get more information about all Linux shared website hosting service that we provide and make sure that our servers meet the system requirements for your websites before you purchase anything. For your convenience, we have phone numbers on 3 different continents so you'll be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already a customer, you will be able to call us about general and billing matters, and about some tech issues. In case the situation is strictly technical or it requires longer time to investigate, you will have to employ our ticketing system, which will allow both you and our technical support crew to track the information given by either side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there will always be someone to help you if you have any questions about the semi-dedicated server packages that we supply. Whether you wish to learn more about our plans, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complicated matters may require a ticket in order to give time to our technical support team to investigate, we'll help you with many technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on three continents - in the USA, the UK and Australia, we have local phone lines in all of these countries as well. If you're in a different country, we also have an international number where you are able to contact us.