Should you ever encounter a problem with your site and be unable to tackle it on your own, ask the hosting provider’s support staff to help you get the site back online. A fast resolution would be best, but a lot of hosting companies respond within twenty four hours or even more, all the more so if you are dealing with a reseller. Even if the problem can be quickly solved, your website may not work satisfactorily or it may not be available whatsoever for a lengthy period, so you may lose prospective customers as it is very unlikely that anybody will be inclined to come back to a site that’s out of order. With that being said, you ought to make sure not only that you can touch base with your web hosting company, but also that they can respond and help you in a timely fashion. If a web app update does not proceed as planned or you delete something mistakenly, for instance, the website must be fixed quickly in order to avoid lengthened downtime.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from our company, you can forget about waiting for hours and hours on end, or even a whole day, to receive an answer to an email or a customer support ticket. Irrespective of when you contact us, we’ll lend you a hand within 60 minutes max with any technical or sales inquiries that you might have. In reality, our real reaction time almost never surpasses twenty-thirty minutes. As we are at your service day and night, you’ll always get help in a well-timed fashion and we realize just how essential this is in the online world. As soon as you contact us, we will reply to your inquiries. If you come across any technical problem, we’ll tackle it on your behalf, or we will supply you with all the necessary information if there’s something that you have to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Our technical support team members will be at your disposal all the time and they will reply to any ticket that you submit via our web hosting Control Panel within sixty minutes max. The response time is guaranteed no matter if you have a generic enquiry relating to your semi-dedicated server or you experience a problem and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we are available 24x7x365 to handle any general, technical or billing issue. In case you get in touch with us about anything that is within our power, we’ll resolve it before we respond to you, which implies that you won’t have to wait for hours or even days while the problem persists. If there is something that you need to do on your end, we’ll provide you with the necessary details – what workable solutions to try, what steps to take, etc.