A live chat is a real-time method of communication between a web hosting provider's support crew and its customers. It is an efficient way to receive some info about the website hosting services or have some problem resolved since you are talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the lower chance of errors when you exchange info such as usernames or domain names, the faster response time since the communication is live plus the fact that you don't need to stay on the chat all the time - you can do something different while the agent examines the issue involved. Also, you are able to connect with a live chat room from any computer that's connected to the world wide web, avoiding the phone fees that you will need to pay in case you're calling to a different country.

Live Chat Support in Shared Website Hosting

We provide a live chat assistance service for all of the Linux shared website hosting service that we offer and we will assist you with almost everything live. If you do not have an account with our company yet, we will be able to give you more information about the packages to help you to get the most appropriate package. In case you are an existing customer, we are able to help you with any billing or general issue along with with multiple common tech problems, such as an email address installation in a desktop e-mail client. If you are unable to phone us for whatever reason or you're in some country where we don't have a local telephone number, the live chat is the best choice to get in touch with us. Of course, some troubles need more time to investigate and test, therefore you will need to open a ticket to our technicians, still, we're able to save you time and help you with lots of issues on the chat.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we provide with our semi-dedicated hosting service, you'll be able to get the answers for any questions you have or get a lot of issues resolved without delay. The chat service is accessible every day, which means that you can get in touch with an agent even on weekends and holidays. If you're unsure which package would be better for your web sites or if our cutting-edge cloud hosting platform covers some system requirements, you can join our live chat prior to purchasing anything. If you are an existing customer, you can find more information about account settings, billing issues as well as a number of common technical problems you may have, let's say if you can't set up an e-mail account in a client on your computer. Our live chat can save you plenty of time no matter where you are or when you get in touch with us.