Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting service feature an integrated support ticket system, which is an essential part of our custom-built Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the same location – invoices, files, e-mails, support tickets, etc., avoiding the necessity to log in and out of different admin dashboards. In case you have any pre-sales or technical questions or any problems, you can send a ticket with just a few mouse clicks without having to leave your Control Panel. During the process, you can choose a category and our system will present you with a variety of help articles, which will provide you with additional info and which may help you solve any particular problem even before you actually send a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting service, was built with the notion that you should be able to manage everything related to your semi-dedicated account in one location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a question or come across a predicament, you can get in touch with our help desk support team instantaneously without needing to log into another system. You can browse through your files or check a variety of account settings while submitting a new ticket or reading the answer to an old one. If you’ve got a ton of tickets and you would like to find a specific one, you can use the intelligent search option, which is available in the Help section. We guarantee that you’ll obtain an answer in less than 1 hour irrespective of the essence of your inquiry or issue.