If you’ve bought a web hosting package and you have certain enquiries related to a concrete feature/function, or if you have faced a certain complication and you need assistance, you should be able to get in touch with the respective client support team. All hosting companies use a ticketing system no matter if they offer other methods of contacting them along with it or not, because of the fact that the most efficient way to resolve a problem most often is to send a ticket. This kind of communication makes the responses exchanged by both parties easy to track and enables the customer care staff members to escalate the issue if, for instance, a system administrator must step in. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which means that you must use no less than two different accounts to touch base with the technical support staff and to actually manage the hosting space. Constantly switching between different accounts might be a drag, not to mention the fact that it takes quite a long time for the vast majority of web hosting providers to respond to the ticket requests themselves.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting service feature an integrated support ticket system, which is an essential part of our custom-built Hepsia hosting Control Panel. As opposed to other similar tools, Hepsia enables you to manage everything connected with the web hosting service itself in the same location – invoices, files, e-mails, support tickets, etc., avoiding the necessity to log in and out of different admin dashboards. In case you have any pre-sales or technical questions or any problems, you can send a ticket with just a few mouse clicks without having to leave your Control Panel. During the process, you can choose a category and our system will present you with a variety of help articles, which will provide you with additional info and which may help you solve any particular problem even before you actually send a ticket. We guarantee a ticket response time of maximum one hour, even if it’s a weekend or a national holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated hosting service, was built with the notion that you should be able to manage everything related to your semi-dedicated account in one location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got a question or come across a predicament, you can get in touch with our help desk support team instantaneously without needing to log into another system. You can browse through your files or check a variety of account settings while submitting a new ticket or reading the answer to an old one. If you’ve got a ton of tickets and you would like to find a specific one, you can use the intelligent search option, which is available in the Help section. We guarantee that you’ll obtain an answer in less than 1 hour irrespective of the essence of your inquiry or issue.