In spite of the fact that the web hosting service provided by the different companies is practically the same, every provider has their own platform with its own tweaks and different ways to execute given tasks. In this situation, an immense knowledge base would be quite useful both for people with zero practical experience and for technically skilled users who will at some point discover how certain procedures are done, but will lose precious time in the process. The aim of such a knowledge base is to help make the hosting service fast and easy to use, sparing users time and effort. The outcome is gladder clients, as they can quickly find the info they are searching for, and less work for the customer care team representatives, because typically the vast majority of the enquiries and problems that customers have are already listed in the knowledge base. Provided that the articles themselves are written well and encompass more things, you will be able to get to know more not only about your own account, but also about the hosting service in general.

Extensive Online Documentation in Shared Website Hosting

If you’ve ordered your first shared website hosting account through our company or have transferred your site over to us, you will get used to our services and our in-house created Hepsia Control Panel in no time thanks to the fact that we have prepared a comprehensive online knowledge base where you can find all the info that you’ll ever need – both general info in regard to the hosting service as a whole and more specific info about the separate features that you can make use of and the issues that you can run into. The articles are located in 2 places. The whole article list can be accessed via the Help section of the Control Panel. You can find articles that are dedicated to the different functions in each Control Panel section as well. You can get to know how to do just about everything, from creating an .htaccess configuration file to managing an electronic mailing list, and all the articles feature in-depth guides, so you’ll never get perplexed because of an unclear text. Surely, in case you encounter a more specific problem and you don’t find anything about it in our knowledge base, you can touch base with our help desk support team 24/7/365.

Extensive Online Documentation in Semi-dedicated Servers

We’ve prepared an extensive knowledge base for all our current and future clients, so if you order a semi-dedicated server plan through us, you will be able to find any info that you require at any moment. We have a myriad of informative help articles, which will help you understand better what is going on in your account – "What’s PHP?" and "What are file permissions?" are only two instances. Our comprehensive tutorials will help you do anything you wish – extract an archive file, import a database, redirect a domain, etc. Also, we also have troubleshooting guidelines, which will enable you to find out what precipitates a specific problem and the feasible solutions for it. If you can’t send email messages or your domain returns an HTTP 500 error message, for instance, you can resort to our knowledge base and fix the issue immediately. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.