The customer support that you will get from your shared website hosting company is very important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical problem with a current account. Timely and clear info regarding a question or a problem can save you lots of time and efforts, not mentioning that this is usually a proof that you're ordering from a real hosting provider and not from a reseller. If you buy a hosting account from a company that doesn't own its servers and it cannot access them directly, it is quite possible that you'll wait for a couple of days to get an answer to any question, therefore your web sites may stay offline for quite some time. In comparison, a provider which provides different options for communication and has a support team that is available all the time will assist you to right away and help you reduce or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Website Hosting

All our Linux shared website hosting service offer you 24/7/365 pre-sales, customer and tech support, so regardless if you are inquiring for our solutions before you make an order or you're an existing customer and you have any kind of question or some problem, you're able to contact us at any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more technical issues or any issues which need more time to investigate and resolve. In contrast to many other website hosting service providers, our trouble tickets feature a guaranteed maximum response time of only one hour, therefore regardless of what the trouble is, it'll be resolved on time and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you pick, you will be able to take advantage of our 24/7 support services even on public holidays. All your websites will be available at all times and so will we. With a lot of connection options, you'll be able to select the easiest method to get in touch with us and learn more about our services if you do not have an account yet, or request support if you're already among our customers. You are able to phone us, have a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour answer time guarantee, though it rarely takes more than 20 min to get assistance no matter the nature of the problem. With our customer and technical support services, we will be there for you every time you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through our company, you can contact us 24/7 for any kind of server-related issue or fordifferent problems and / or questions associated with the pre-installed software your server comes equipped with. If you haven't bought your VPS server package yet, you are able to learn a lot more about our services by giving us a telephone call or through our live chat service. For more technical issues, you are able to send an email or open a trouble ticket through your billing Control Panel and you will receive support within no more than one hour regardless of the time of the day, even on weekends and holidays. The typical response time generally does not extend past thirty minutes. In case you need assistance for third-party software, you'll be able to use the Managed Services upgrade that you can add to every single VPS package and our administrators can help you with any installation or troubleshooting issue you could have encountered.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server through our company, you will be able to get in touch with us anytime using various channels and the max time that you will need to wait for an answer is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can assist you with anything related to the apps that are pre-installed on your server. To contact us about a technical issue, you're able to open a ticket through the Help section of your billing Control Panel or you can send us an e-mail. If you have any basic questions or you'd like to find out about our solutions before you order, you may also use our live chat or you could call one of the local numbers that we have in different countries around the world. In case you need support for third-party software that you cannot set up or operate effectively, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.