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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A popup will show up. It offers exhaustive information about all the operations that you can carry out on that particular page. Each popup opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive array of instructional video clips describing how to work with our web hosting Control Panel. They're shot for those of you who want to see how things are being done instead of only reading articles. In this way, everyone can quickly become familiar with our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you are looking for, have a gaze at our comprehensive Frequently Asked Questions section, which comprises questions asked by actual customers and offers practical solutions. We constantly "revamp" our FAQ database with new Q&A's so as to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can touch base with our fantastic team of customer support engineers available 24x7x365 and ready to assist you with any query. Each support ticket you send will be responded to within sixty minutes (the average trouble ticket response time is about twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 244300

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com